Terms of sale

Last updated: 1 October 2026

These terms cover buying full access to ADRpass in your browser on adrpass.eu, and the account that comes with it. The free test works without an account and without paying. The ADRpass app is a separate purchase in the App Store or on Google Play, and the store’s own terms apply there.

Who we are

The seller is Paweł Kandybowicz, a sole trader registered in the Polish business register CEIDG and trading as Kandyb Studio, Żytnia 16, lok. 8, 01-014 Warszawa, Poland. EU VAT number PL9860172969, REGON 368853690. Contact: support@kandyb-studio.eu, phone +48 514 300 013. In these terms we call ourselves “we”. In the UK edition, Link resells the purchase to you as merchant of record (see ‘Price and payment’). We still supply the content and your account.

What you’re buying

You buy access in your browser to every question in the ADRpass app, with explanations and illustrations, in six national editions: the UK, Germany, Poland, Italy, France and Spain. One purchase unlocks all six editions, whichever language version you buy it on. If you live in the UK, buy in the UK edition (see ‘Price and payment’). With full access you study by course and topic, sit timed mock exams, and your progress is saved to your account.

This is digital content supplied online, not on a physical medium. You pay once and there is no subscription. Access doesn’t run out after a fixed period: you keep it for as long as we run adrpass.eu. If we ever close the service, we will email you at least three months in advance and give you a PDF of the questions and answers to download.

Buying in the browser doesn’t unlock the app, and buying in the app doesn’t unlock browser access. The app has no accounts, so the two purchases can’t be linked.

What you need

A device with internet access, an up-to-date browser (such as Chrome, Firefox, Safari or Edge) with JavaScript and cookies turned on, and an email address where we can send your sign-in codes. There’s nothing to install.

Price and payment

The price depends on the edition you buy from: £4.99 in the UK edition, €4.99 in the German, Italian, French and Spanish editions, and 19,99 zł in the Polish edition. These are final prices. They include VAT where it applies. In the German, Polish, Italian, French and Spanish editions that is Polish VAT at 23% for customers in the EU. In the UK edition, Link includes the VAT of the country you live in, for example UK VAT at 20%. There are no delivery charges or other fees on top. You’ll see the exact amount and currency on the payment page before you pay.

In the German, Polish, Italian, French and Spanish editions, payments are handled by Stripe (Stripe Payments Europe, Limited, Ireland). In the UK edition, the purchase is sold through Link, Stripe’s merchant of record service. Link takes the payment, accounts for the VAT and emails you the receipt and invoice, and Link support can help with payment questions and refunds. Your bank statement will show LINK.COM* followed by our name. What you get, your account, your right to cancel and our responsibility for the content are still covered by these terms, and you can always contact us directly. The payment methods you can use, such as a debit or credit card, are shown on Stripe’s payment page and depend on your country and device. We never see or store your card details. You pay once, in advance.

If you live in the UK, please buy in the UK edition. A purchase with a UK billing address made in another edition is cancelled automatically: we refund the full amount to the same payment method, full access isn’t switched on, and we email you a link to the UK edition. That’s the only way UK VAT gets accounted for correctly.

In the German, Polish, Italian, French and Spanish editions, Stripe emails you a receipt for the payment, and we send you an order confirmation showing the price, the VAT included and our details as the seller. In the UK edition, Link sends the receipt and invoice.

How the contract is made

1. On the pricing page or in the test, you choose to buy access in the browser.
2. You tick the consent box. You’ll find its exact wording below, in the section on your right to cancel.
3. You go on to Stripe’s payment page and enter your email address and payment details. Until you click the pay button, you can correct anything you’ve entered, or stop by closing the page or going back to adrpass.eu.
4. Clicking the pay button places an order with an obligation to pay. The contract is made when Stripe confirms the payment. We then switch on your access straight away and email you a confirmation with your order number, the price, the date and the wording of your consent.

The contract is in the language of the page you buy on: English, German, Polish, Italian, French or Spanish. You can save or print these terms at any time. If we change them later, we’ll send you the version that applied on the day you bought, if you ask.

Your account and signing in

Your account is created when you buy, or when you sign in on the ‘My account’ page. Your email address is your account. You sign in with a six-digit one-time code that we email to you and that is valid for 15 minutes. There’s no password. Once you’ve signed in, your browser stays signed in for up to 180 days or until you sign out. We save your study progress to your account, so you can carry on from any device.

Keep your email account secure: anyone who can get into it can also sign in to your ADRpass account. Your access is personal. Don’t share your account with other people and don’t resell it.

You can end the account at any time. Just email us and ask us to delete it. Your purchase is tied to your email address, so if you delete the account, you lose the access you bought. We will only block an account or end the contract for a good reason, if you seriously breach these terms, for example by sharing the account with many people or copying questions in bulk. We’ll warn you by email first, unless the breach is so serious that we can’t reasonably be expected to.

Rules for using ADRpass

The questions, explanations and illustrations are protected by copyright. You may use them for your own study. You may not copy them in bulk, download them automatically (for example with scripts), publish them or sell them. You also may not get round our security measures or deliberately overload the website. Please don’t send us unlawful content in error reports or other messages.

We only send sign-in codes from an address ending in kandyb-studio.eu, and we will never ask you for a code by phone or by email.

Your right to cancel

If you buy as a consumer, you have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day the contract is made.

To exercise the right to cancel, you must inform us (Paweł Kandybowicz, Kandyb Studio, Żytnia 16, lok. 8, 01-014 Warszawa, Poland, phone +48 514 300 013, email support@kandyb-studio.eu) of your decision to cancel this contract by a clear statement, for example a letter sent by post or an email. You may use the model cancellation form below, but it is not obligatory. You can also exercise your right to cancel online: on the ‘My account’ page, choose ‘Cancel contract here’ and then ‘Confirm cancellation’. If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by email), including its content and the date and time of its submission, without undue delay.

To meet the cancellation deadline, it is enough for you to send your message about exercising the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse all payments we have received from you without undue delay, and no later than 14 days after the day we are told about your decision to cancel. We will use the same means of payment you used for the original transaction, unless you have expressly agreed otherwise. In any event, you won’t pay any fees because of the reimbursement. For purchases in the UK edition, we arrange the refund and Link pays it back to you. Once you cancel, we switch off full access.

When the right to cancel ends

We switch on your access as soon as you’ve paid. That’s why, before we send you to the payment page, we ask for your consent. The consent box reads:

“I want access straight away, and I expressly agree that it starts before the cancellation period ends. I understand that I lose my right to cancel once access starts. I accept the terms of sale.”

You lose the right to cancel once we start supplying the content, if before that you gave your express consent to the supply starting before the end of the cancellation period and acknowledged that you would lose your right to cancel (regulation 37 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). After the purchase we confirm your consent by email. For consumers in the EU, the right to cancel only ends once we have sent that confirmation (Article 16(m) of Directive 2011/83/EU and the national laws based on it). If these conditions aren’t met, your right to cancel lasts the full 14 days.

Model cancellation form

(Complete and return this form only if you wish to cancel the contract.)

To Paweł Kandybowicz, Kandyb Studio, Żytnia 16, lok. 8, 01-014 Warszawa, Poland, email: support@kandyb-studio.eu:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following digital content: ADRpass full access in the browser
Ordered on, order number:
Name of consumer(s):
Address of consumer(s):
Email address of the account:
Signature of consumer(s) (only if this form is sent on paper):
Date:

[*] Delete as appropriate.

Faults and complaints

We are responsible for making sure the content matches the contract for the whole time we provide access. The statutory rules on digital content apply; in the UK these are in Part 1, Chapter 3 of the Consumer Rights Act 2015. If something doesn’t work or a question contains a mistake, you can ask us to fix it. If we can’t, or don’t do it within a reasonable time, you may be entitled to a price reduction or to end the contract under those rules.

To complain, email support@kandyb-studio.eu or write to the address above. Tell us what isn’t working and the email address of your account. If it’s about a question, include its number or wording. We’ll reply by email within 14 days.

We keep correcting and adding to the questions. When the ADR rules or the exam rules change, we update the content so that it stays as described. We only make other changes, for example to the design, the features or the way courses are organised, for a valid reason: new rules or exams, better questions, security, or technical changes in browsers. These changes cost you nothing, and we tell you about them clearly. If a change would noticeably restrict your access to the content or your use of it, we’ll email you in advance and you can end the contract free of charge within 30 days. Consumers in the EU have this right under their national law, based on Article 19 of Directive (EU) 2019/770.

What we don’t promise

ADRpass helps you prepare for your ADR exams, but it can’t guarantee that you’ll pass. That depends on you and on the exam. We are an independent study aid and not an exam body, and we don’t act on behalf of the DVSA, Qualifications Scotland or any other authority. We wrote the practice questions ourselves. They are not official exam questions. The website doesn’t replace the required training or the exams, and at work it doesn’t replace the text of ADR or the advice of a dangerous goods safety adviser.

Liability

We are liable as provided by law. Nothing in these terms takes away or limits the rights you have as a consumer by law. We aren’t responsible for interruptions that are outside our control, such as a fault with your internet connection. We plan maintenance so that it disturbs your studying as little as possible.

Governing law and disputes

These terms are governed by Polish law. If you are a consumer living in another country, you keep the protection of the mandatory consumer law of the country where you live (Article 6(2) of the Rome I Regulation, (EC) No 593/2008, which also forms part of UK law). The rules that let consumers bring claims in the courts where they live are not affected either.

Please write to us first, as we can usually sort things out quickly. We are not obliged to take part in alternative dispute resolution. If a complaint can’t be resolved, we’ll tell you in writing whether we agree to such a procedure. In the UK, Citizens Advice gives free consumer advice, and in the EU the European Consumer Centres help with cross-border purchases. The EU’s online dispute resolution platform closed on 20 July 2025, so we no longer link to it.

Changes to these terms

We may change these terms for a good reason, for example when laws, prices or features change. A purchase you’ve already made won’t be made worse by a change. If a change affects your account, we’ll email you at least 14 days before it takes effect. If you don’t agree, you can end the account before then.

The current version is always on this page. Our privacy policy explains how we handle your data, and the legal notice has our company details.